Question 1

Reserving, Contract and Payment

Accepted Answer

If you would like to reserve, fill out the contact form and we will send over a rental contract to be completed and returned within 24 hours.

There are no refunds or cancellations.

Full payment is due upon receipt of contract.

Preferred payment method is: Cash, Check, Venmo or PayPal

Northern Lights will confirm all drop off arrangements including address of venue, contact point and any other pertitant details the day before the rental.

Question 2

Refunds and Cancellations

Accepted Answer

There are no refunds or cancellations.

Question 3

Delivery

Accepted Answer

Northern Lights Wedding and Party Rental will deliver, set up and tear down all items on a timeline agreed by both the rentee and Northern Lights.

A $50 delivery/setup/teardown fee applies to each order. Indiana sales tax will also be charged.

Our delivery area consists of a 35 mile radius. There may be an additional charge for outside that area.

Question 4

Weather

Accepted Answer

• Weather

• If there is WIND more than 5 MPH, the letters and photo stand will blow over and we ask for an alternate plan to be in place for where to relocate the rented item. 
 • If there is rain or snow outside, please plan an alternate place indoors for set up.

Question 5

Marquee Letters

Accepted Answer

Rental information about Marquee letters and photo booth:

• A power source is required by the rentee and must be tested beforehand to make sure it works.

• We will drop off and pick up items. Once a rental item is set up, the item is not able to be moved for the safety of our customers and to prevent damage.

https://static.wixstatic.com/media/84d07a_b0846905462b4dc8a913fd998e56149b~mv2.jpeg

Question 6

Games Indoor/Outdoor Use

Accepted Answer

Rental information about games:

The games are for indoor/outdoor use. However, if the weather is pouring rain, please make an alternate plan for the games to be used inside.

Question 7

Party Rental Time Periods

Accepted Answer

All rentals except Photo Booth are rented for a maximum for 8 hours. After that time, an additional fee will be added.

Frequently Asked Questions